Don't Tolerate Field Service Inefficiencies
Recently published by Integrated Solutions Magazine, this is a case study on Makino Milling Machine, a $1.2B manufacturer. As the company expanded, their old service management application couldn’t grow with them, causing scheduling bottlenecks and a lot of duplication of entry – costing Makino approximately $250,000 a year. Makino implemented service management software to help streamline their processes.
In the article Makino reveals:
- How the company saved $1M
- How they got buy-in from upper management to start the project
- Tips on software selection
- How they customized the software fit their unique business needs and processes, including a successful SAP and SalesLogix integration.
Beyond Makino’s success, the case study discusses valuable lessons for other companies contemplating implementing a service management solution.