Metrix Articles

To Advance Your Service you need the knowledge, skills and technology to do it. Metrix is pleased to provide you with all three. Start off with some value-added knowledge by taking a look through some of the articles we’ve written throughout the years. Then, when you’re ready, give us a call.

Lagging First-time Fix Rates Killing Mid-Size Business Profits
According to research, mid-sized companies were significantly less likely than larger firms to resolve an issue on the first visit. Read about two ways they can cut costs by $3.74 million and restore their profit margin.

Recommendations for Improving Service Delivery
Key strategies for streamlining scheduling and routing that helped companies cvut service costs by over $500,000.

The Bottom Line Impact of Mobile Solutions
Read how companies are leveraging mobile solutions and experiencing a 12% increase in profit per service call.

Metrix Inks Partnership with Trimble to Expand Solution
Learn how this partnership will expand Metrix’s service software solution to strengthen your ability to manage your mobile workforce.

How Strategic is your Service?
Learn the steps you can take to develop a strategic service organization for better customer satisfaction and increased profits.

Real-Time Field Service Optimization
Improve customer retention and service profitability by optimizing your field service with real-time information.

Maximize Your Contact Center
Learn how you can resolve more of your customers' issues in the contact center and save money by not dispatching a technician.

Metrix 5 Brings New Life to Service Management Software
Built entirely on a .NET 3.0 platform, Metrix 5 offers an improved UI and productivity.

Advanced Scheduling Optimization
Advanced Scheduling is a real-time solution focused on getting the right resources to the right places on time at the lowest total cost.

A Productive and Profitable Service Chain
With the right technologies in place, you can manage your service chain and parts to increase your productivity, customer satisfaction and revenue.

Mobile Field Service is a Good Thing
Aberdeen report shows improved productivity, customer service and increased service revenues from mobile field service.

Your Field Techs – As Your Sales Reps?
Want to start utilizing your field technicians to increase your sales? Here’s five ways you can turn your field force into a profitable, selling machine.

Share the Knowledge with Knowledge Management
Knowledge Management systems can transfer tips and tricks from one employee to several. Here’s how it works in the service industry.

How do you Define Good Service Management Software?
The results of the Metrix customer survey give insight into the service management software industry.

Web 2.0 in the Enterprise
Many companies are now starting to embrace Web 2.0 technologies to better communicate with their customers, prospects and employees.

How Important (and profitable) Is Service To Your Organization? To make service an important part of your company, you need to involve senior execs and use best-of-breed technology.

Mobile Techlink - So Much More Than An Application
You have to be careful when choosing a mobile solution because some are hard-coded, inflexible mobile applications, while others are “so much more”.

Who Manages Your Customer Experience?
Four ways your service department can excel at the customer experience.