Contract Lifecycle Management
Businesses managing customer contracts and service agreements using paper documents, unstructured files (excel, word), or stand-alone systems (access, home-grown) are losing millions of dollars each year through revenue leakage. Let Metrix help Advance Your Service through our comprehensive contract management software solutions. Metrix Contract Lifecycle Management provides your company with the ability to create, execute, revise, monitor and administer service contracts from initial quoting and pricing to automatic renewal and billing. Metrix has over 25 years of experience in contract lifecycle management and has successfully implemented our software at hundreds of highly respected service organizations around the world.
Contract Lifecycle Features and Benefits:
- Enforce response times, coverage schedules, callbacks, assignment, PM’s and escalation rules.
- Modify pricing with contract-specific adjustments or overrides including discounts (%, $, qty, factor, tier, etc.), uplifts, ceilings, floor, bundles, promotions, fees, charges, rebates, credits, labor rates, incentives and travel zones.
- Set-up simple or complex invoicing rules for advance, arrears, full or partial period billings, PM schedules, payment plans and revenue recognitions.
- Stop service “giveaways” through improved visibility and concession tracking.
- Keep track of warranty details and do not overlook potential revenue sources.
- Create shared-risk, pay-per-click, site, meter, warranty, project, T&M, product-specific, or SLA contracts to meet customer or market specific requirements.
- Manage contract line items at the customer, site, product or asset level.
- Intelligent proration of line item additions, changes or cancellations.