Mobile Workforce Automation
Metrix Mobile is a robust mobile field service software solution that provides real-time, direct connectivity to service professionals in the field. Using a state-of-the-art mobile framework, Metrix Mobile provides impressive ROI, rapid deployments and maximum flexibility to easily configure and extend the application.
With Metrix Mobile, field personnel can use their mobile device (handheld, tablet, pda, phone, or laptop) to get the information they need to do their job regardless of where the data is stored (Oracle, SAP, Microsoft, JDE, Siebel, Infor, Lawson, QAD, Glovia, etc.). When wirelessly connected they’ll be updated on alerts and time-sensitive data. When disconnected, they can continue working using Metrix’s advanced store and forward technology. Isn’t it about time you Advance Your Service by giving Metrix mobile field service software at try?
Features and Benefits:
- Receive, review, accept and close service tasks.
- Record time, expenses and parts used for billing
- Capture signatures and customer details (contacts, service codes, etc.)
- Exchange real-time information on service status and daily schedules.
- Track serialized assets with visibility to parts available in inventory
- Device support includes PocketPC, PDA, mobile phone, laptop and tablet
- Improve first time fix rates and increase value-add to customers.
- Users can manage dynamic individual and team service calendars.
- Access service contract terms and product warranty coverage.
- Increase service consistency, productivity and organizational knowledge.