Return Service Management
Returning parts is a complicated, but profitable business. Metrix Return Service solution helps you manage all of your reverse logistics business processes from return material authorizations (RMA) to routing, receiving, repairing, packaging, shipping and billing. The result? High-quality return processes, happier customers and more profitable service and repair operations. Our comprehensive set of features have established Metrix as a clear leader in automating complex product service return processes including recall, refurbishment, teardown, reconditioning, and third party servicing. What do you have to lose? Advance Your Service with Metrix Return Service software today.
Return Service Features and Benefits:
- Quickly identify service return logistics, acquire authorization and process shipments.
- Track repair tasks, turnaround, time, labor, parts and cost.
- Customers & third-party repair vendors can track items anywhere in the process using secure Web portals.
- Automated alerts to crucial events and status changes.
- Standardize each step of the repair process and measure standard hours vs. actual hours vs. billable hours.
- Delegate work efficiently based on capacity, specialization and schedule.
- Reduce the cost of repair by using expert tools for diagnosis.
- Automate technicians’ workload, allowing them to troubleshoot the product, review similar cases, replace a part, log repair time, change the unit’s revision, reassign the unit to another technician, and move the unit to another inventory location.