Warranty & Asset Management
Without closed loop warranty claim processing, organizations lose thousands of dollars in revenue leakage every year. Metrix can help you Advance Your Service through comprehensive warranty and asset management. Metrix Warranty & Asset Management solutions give you the ability to create, administer, process and track warranties, claims and assets through their lifecycles. Third parties can submit valid claims and receive credits. Customer service can verify coverage and initiate recovery. Field technicians can track asset history and replace in-warranty parts. Metrix has years of experience automating warranty claim handling and installed base asset tracking to improve customer satisfaction, increase product quality and reduce service costs.
Features and Benefits:
- Support multiple warranty types including OEM, Product and Third Party.
- User-defined business rules to automate charge-back procedures.
- Search by customer, serial number, date, type, product and region.
- Track service calls under warranty, total warranty cost, and in-warranty product returns.
- Reduce warranty claim cycle-time, inaccuracies and processing errors.
- Correctly allocate costs for servicing products and assets under warranty.
- Improved service billing accuracy and customer intelligence.
- Increase revenues with extended warranty and asset-based contracts.
- Track asset history, revisions, readings, location, PM’s and configuration.